Merit’s consultants are fully dedicated to services relating to Lawson M3, Movex and Merit Application Suite. They have in-depth knowledge of the products, business processes and business sectors that Merit specialise in and are very experienced in implementation processes including Stepwise and Quickstep. Merit offer services and product support including Helpdesk that ensure that our customers benefit as much as possible from their use of Lawson M3 and Movex together with associated process improvements.
Business Consulting:
- Strategic & Operational
- Process Development Programs
- Project Management
- Infrastructure & Technology
- Application Development
Our Merit Support customers can easily add issues, communicate with dedicated advisers, log issues and follow up – all this in a mutual support database.
When you sign a support agreement, you can feel confident that you always have support available from consultants who know your company. It is our responsibility to ensure that you have access to the right resource at the right time. You will get support 8/5 within standardised response times, and the support covers all areas of Lawson M3, Movex and Merit Portal. Our customers have the option of choosing an agreement that gives even more safety and higher priority - extended support (Hotline). And they also have a call option for support 24/7 with Lawson.
We guarantee that your needs are met within an agreed period of time, and with high quality! Our support concept also contains a resource guarantee, Consultant pre-booking. In summary you may allocate dedicated consultants.
- Increased availability
- Expertise and organization
- Agreements – prices and terms
- Frequent development and follow-up
- Easier administration of issues
- Priority
- Support relating to registration issues
- Immediate help in the event of disruptions to production environment
- Rush orders
- Consultant pre-booking